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Hotline Support

Ruijie Networks is committed to offering exceptional support to all customers, partners, resellers, and distributors, 24/7/365, through both online and phone channels. We are dedicated to ensuring your satisfaction with our services and solutions.

There are multiple ways to get assistance from the Ruijie Networks support team: self-service robot/RITA, Phone, Live Chat, E-mail (service_rj@ruijienetworks.com) or via the Case Portal.

For assistance during a network outage or urgent issues, please contact Ruijie Networks support by telephone. The full list of region-specific telephone numbers is provided below:

China Hong Kong

Toll Free Number: (+852) 800 969 178 English Speaking Service

Thailand

Toll Free Number: (+66)180 001 4687 English Speaking Service

Philippines

Toll Free Number: (+63) 180 013 220 501 English Speaking Service

Malaysia

Toll Free Number: (+60) 180 081 3784 English Speaking Service

Indonesia 

Toll Free Number: (+62) 800 150 3096 English Speaking Service

Türkiye

Toll Free Number: (+90) 800 621 2545 English Speaking Service

Mexico

Toll Free Number: (+52) 800 461 0659 English/Spanish Speaking Service

Saudi Arabia

Toll Free Number: (+966) 800 891 2085 English Speaking Service

Other Countries/Regions

Phone Number: (+852) 800 969 178 English Speaking Service

For the basic warranty, Ruijie Networks offers 24-hour self-service support and remote engineer assistance based on local business hours. Additionally, we provide R-Care+ service products to cater to the clients' continuous and stable 24-hour service needs.

 Service Item Warranty Service R-Care+ Device Maintenance Services
Basic AHR Standard AHR Golden Onsite Standard Onsite Golden
9x5x15CD-S Basic RFR Service 9x5xNBD Standard AHR Service 24x7x4 Golden AHR Service 9x5xNBD Standard Onsite Service 24x7x4 Golden Onsite Service
Online Robot/RITA 24/7 24/7 24/7 24/7 24/7
Case Portal 24/7 24/7 24/7 24/7 24/7
E-mail Local Bussiness Hours 24/7 24/7 24/7 24/7
Live Chat Local Bussiness Hours 24/7 24/7 24/7 24/7
Hotline Local Bussiness Hours 24/7 24/7 24/7 24/7

Note: Our Spanish service operates within the local business hours of GMT-6.

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See our cookie policy for further details on how we use cookies and how to change your cookie settings.

Cookie Manager

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